Security and Privacy

At Veyor the security and privacy of customer data is our priority. This is how we secure your data and protect your privacy:

Privacy

You own your data, and we are committed to keeping it private. Our Privacy Policy clearly describes how we handle and protect your information. If you have a privacy question, please contact privacy@veyor.com. At your request, Veyor will confirm whether we are processing your Personal Data and provide you with a copy of that Personal Data. Please see our Privacy Policy for more information about the rights you have in relation to your Personal Data and how to exercise them.

Data deletion and destruction

If you wish to delete your account or request that we no longer use your information to provide you the service, you may ask that we delete your account by emailing privacy@veyor.com.

Payment information

Payments are processed through our payment provider Stripe. We do not store credit card information on our servers.

Sub-service providers

Veyor performs regular reviews of our subservice providers. In the event these reviews have material findings which we determine present risks to Veyor or our customers, we will work with the service provider to understand any potential impact to customer data and track their remediation efforts until the issue is resolved.

Artificial intelligence

Veyor relies on market leading LLMs (Large Language Model) that operate under strict data security compliance. All of our providers are SOC 2 Type I certified and comply with data protection standards in the EU and US. Your data is not used to train LLMs. Furthermore, our proprietary LLM pipeline decouples document processing from question answering to provide an additional layer of security. Further details are available on request at privacy@veyor.com .

Security incidents & reporting

If you need to submit a potential security incident to Veyor please provide a report to the Veyor Security Team as an attachment to info@veyor.com. We will promptly evaluate your report and get in touch.

Encryption

Veyor protects data in transit between our apps and our servers, and at rest. Data is stored in SOC 1 Type II, SOC 2 Type II, and ISO 27001 certified data centres. Your documents are stored and encrypted at rest using Advanced Encryption Standard (AES) 256-bit encryption and we enforce the use of industry best practice for the transmission of data to our platform, Transport Layer Security (TLS).

Application security and testing

We regularly test our infrastructure and apps to identify and patch vulnerabilities.

Infrastructure

Veyor uses Amazon Web Services (AWS) as cloud provider and hosts data on UK servers, in compliance with GDPR. We utilize AWS Security Groups, Key Management, and Disk Level Encryption, to ensure the confidentiality of our customer data in the cloud.

Experienced security and privacy teams

Our Data Security Officer is directly responsible for the security of Veyor products and services. Security risks are reviewed periodically, resulting in security-related initiatives at the product, infrastructure, and company level. See our Privacy Policy and Terms of Service for more information